User help

Owner: Kriti Helpers: Brent, Pavish, Sean

Maintenance tasks

• Ensure that someone from the core team responds to user communication promptly and follows up with action items as needed.
  • Channels:
    • GitHub Issues
    • GitHub discussions
    • Matrix (the Users & General channels are most likely to receive messages)
    • Email from hello [at] mathesar [dot] org (in Freshdesk)
    • Installation request forms (in Freshdesk)
• Ensure that someone is responsible for following up promptly for all user communications
• Flags user feedback to the owner of the user feedback responsibility.

Principles

• User help is the highest priority
• Treat users like gold
• Do work ourselves so that they don’t have to do work (e.g. spend time reproducing their setup, etc.)

Higher-level tasks

• Find additional users for Mathesar proactively and help them
• Figure out how to improve communication with users (both quantity and quality)