Name: Establish User Feedback Tracking Process
Status: Draft
Theme: User Feedback
| Role | Assignee | Notes |
|---|---|---|
| Owner | Ghislaine | |
| Helper | Brent | |
| Helper | Kriti | |
| Helper | Pavish |
We need a process to manage and categorize user feedback for easy access and reference, which will help the team improve new and existing features.
We must also create templates for various feedback collection methods, identify and engage an initial group of users, and conduct calls and surveys to evaluate their effectiveness and overall impact on our product development.
We will establish a HackMD team called “User Feedback” to streamline note creation and organization. This will provide a dedicated space for managing user feedback.
We will create templates for managing user feedback, calls, surveys, and email invitations, ensuring consistency and quality when gathering user feedback. These templates will be available within the HackMD “User Feedback” team.
This includes:
We will create templates for emails to invite users to participate in calls and surveys.
This includes:
We will identify an initial group of users, compile a list, and reach out to them using our email templates. We will ask them to participate in calls and surveys.
We will schedule calls with users who are interested in participating and distribute surveys to users who are not available for calls.
We will determine how to incorporate the notes and answers from surveys into our “User Feedback” collection, ensuring that feedback is properly categorized and accessible to the team.
We will evaluate the effectiveness of calls and surveys and make improvements to the process.
Some questions to consider:
| Date | Outcome |
|---|---|
| 2023-03-23 | HackMD “User Feedback” team set up |
| 2023-03-27 | Feedback capture templates developed |
| 2023-03-04 | Template for calls developed |
| 2023-04-05 | Template for email invitations developed |
| 2023-04-07 | Surveys for users developed |
| 2023-04-10 | Users identified and contacted for feedback |
| 2023-04-17 | Calls and surveys scheduled and conducted |
| 2023-04-19 | Survey answers and calls analyzed and categorized |
| 2023-04-20 | Feedback collection methods evaluated and improved |